Select a Setting:
Select an individual topic for your table:
Total Complaints
Complaint Type
Residents Rights
Resident Care
Quality of Life
Administration
Not Against Facility
Other
Complaint SubType
Residents Rights
A. Abuse, Gross Neglect, Exploitation
B. Access to Information
C. Admission, Transfer, Discharge, Eviction
D. Autonomy, Choice, Preference, Exercise of Rights, Privacy
E. Financial, Property (Except for Financial Exploitation)
Resident Care
Quality of Life
Administration
Not Against Facility
Other
Individual Complaints
Residents Rights
A. Abuse, Gross Neglect, Exploitation
A. 1 Abuse, physical (2000-2006)
A. 1 Abuse, physical (including corporal punishment) (2007-2016)
A. 2 Abuse, sexual (2000-2016)
A. 3 Abuse, verbal/mental (2000-2006)
A. 3 Abuse, verbal/psychological (including punishment, seclusion) (2007-2016)
A. 4 Financial exploitation (2000-2016)
A. 5 Gross neglect (2000-2016)
A. 6 Resident-to-resident physical or sexual abuse (2000-2016)
A. 7 Other: Abuse, Gross Neglect, Exploitation (2000-2006)
B. Access to Information
B. 8 Access to own records (2000-2016)
B. 9 Access by or to ombudsman/visitors (2007-2016)
B. 9 Access to ombudsman/visitors (2000-2006)
B. 10 Access to facility survey (2000-2006)
B. 10 Access to facility survey/staffing reports/license (2007-2016)
B. 11 Information regarding advance directive (2000-2016)
B. 12 Information regarding medical condition, treatment and any changes (2000-2016)
B. 13 Information regarding rights, benefits, services (2000-2006)
B. 13 Information regarding rights, benefits, services, resident's right to complain (2007-2016)
B. 14 Information communicated in understandable language (2000-2016)
B. 15 Other: Access to Information (2000-2006)
C. Admission, Transfer, Discharge, Eviction
C. 16 Admission contract and/or procedure (2000-2016)
C. 17 Appeal process - absent, not followed (2000-2016)
C. 18 Bed hold - written notice, refusal to readmit (2000-2016)
C. 19 Discharge/eviction - planning, notice, procedure, implementation (2000-2006)
C. 19 Discharge/eviction - planning, notice, procedure, implementation, incl abandonment (2007-2016)
C. 20 Discrimination in admission due to condition, disability (2000-2016)
C. 21 Discrimination in admission due to Medicaid status (2000-2016)
C. 22 Room assignment/room change/intrafacility transfer (2000-2016)
C. 23 Other: Admission, Transfer, Discharge, Eviction (2000-2006)
D. Autonomy, Choice, Preference, Exercise of Rights, Privacy
D. 24 Choose personal physician, pharmacy (2000-2006)
D. 24 Choose personal physician, pharmacy/hospice/other health care provider (2007-2016)
D. 25 Confinement in facility against will (illegally) (2000-2016)
D. 26 Dignity, respect - staff attitudes (2000-2016)
D. 27 Exercise preference/choice and/or civil/religious rights (2000-2006)
D. 27 Exercise preference/choice and/or civil/religious rights, individual's right to smoke (2007-2016)
D. 28 Exercise right to refuse care/treatment (2000-2016)
D. 29 Language barrier in daily routine (2000-2016)
D. 30 Participate in care planning by resident and/or designated surrogate (2000-2016)
D. 31 Privacy - telephone, visitors, couples, mail (2000-2016)
D. 32 Privacy in treatment, confidentiality (2000-2016)
D. 33 Response to complaints (2000-2016)
D. 34 Reprisal, retaliation (2000-2016)
D. 35 Other: Autonomy, Choice, Preference, Exercise of Rights, Privacy (2000-2006)
E. Financial, Property (Except for Financial Exploitation)
E. 36 Billing/charges-notice, approval, questionable, accounting wrong or denied (2000-2016)
E. 37 Personal funds - mismanaged, access/information denied, deposits (2000-2006)
E. 37 Personal funds - mismanaged, access/information denied, deposits not returned (2007-2016)
E. 38 Personal property lost, stolen, used by others, destroyed (2000-2006)
E. 38 Personal property lost, stolen, used by others, destroyed, withheld from resident (2007-2016)
E. 39 Other: Financial, Property (2000-2006)
Resident Care
Quality of Life
Administration
Not Against Facility
Other